company news about Every little thing about the customer is a big thing for CBFI!

For manufacturing enterprises, the sale of equipment is not only completed when it is delivered to the customer site, but also responsible for the installation, operation, maintenance, and even secondary sales services of the equipment.

Marketing guru Joe Gillard once said: The real sales start from after-sales. As the last link in the sales process, after-sales service is an important performance to measure the comprehensive strength of the enterprise, and it is also an important way to establish the corporate brand and spread the corporate image, and it is also one of the strong competitiveness of the enterprise.

CBFI Refrigeration has established a relatively strong after-sales service team since its establishment in 2010. During the decades of development, the skills and service awareness of after-sales service personnel have been continuously improved, and its after-sales service system has been continuously improved and upgraded. Today, CBFI after-sales department has developed into an after-sales service center and has become a trump card of our company.

Service philosophy and principles

Serve customers wholeheartedly, every little thing about customers is a big deal for CBFI! Only by continuously improving the quality of after-sales service and building a professional after-sales team at the top of the after-sales work can users feel our intimate after-sales service concept and mechanism. CBFI Refrigeration has a comprehensive after-sales service network, strong technical foundation and A large number of talents support to ensure that customers can enjoy fast, efficient and high-quality after-sales service.

Five-star after-sales service

CBFI after-sales service center has won the "five-star after-sales service certification" for four consecutive years in 2019 and 2022. The standard and quality of its after-sales service are far ahead of the industry in which it is located. high level!

This certificate is issued by the Ministry of Commerce of the People's Republic of China. The evaluation method is very strict, involving a variety of evaluation items, and the evaluation standards are also very high. Most enterprises can only achieve "three-star after-sales service certification" when they first apply. CBFI passed the certification with a high score of 95 points in both applications.

CBFI after-sales service center structure

CBFI after-sales service center consists of three major departments, namely: Technical Service Department, Parts Department, and Customer Service Department. The center has grown from a single-digit number at the beginning of its establishment to more than 45 people at present. According to the company's corporate strategic planning and the global sales expansion speed of products, the number of the team is still growing.

Core Department Responsibilities

The technical service department is the core department, responsible for the service process of product sales to customers, agents and end customers, including: product use consultation, maintenance and installation, defective product repair, return, etc.

There are more than 38 people in this department, among which, more than 2/3 of the engineers have 6-10 years of after-sales service experience, and 1/3 of the engineers have 3-5 years of after-sales service experience. In addition, experienced engineers form a training committee to train new engineers.